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ITIL certification outlines the ITIL best practices framework and prepares the attendees for the ITIL Foundation certification exam, a precondition for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and widespread practices for IT service management. Whether adopting ITIL or embarking on continuous service enhancement, participants will gain a fundamental understanding of how IT service, support, and delivery can be best organized to align IT with business requirements, enhance service quality, and reduce long term costs.

This is an intensive programme and work and studies will be required in order to sufficiently prepare for the internationally recognised exam.

ITIL training course covers the lifecycle aspects of Service Operation including Service Operations principals, activities and technology considerations. It also gives an outline of the Service Operation Processes and Functions. Additionally the course looks at the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle. The course is assignment based, with a robust emphasis on practical coursework, working as individuals and in teams.

Service Management is a lifecycle with the following stages, feeding into each other; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service enhancement. ITIL course can also be tailored to your organization setting to make it more practical and hands‐on. ITIL certification course teaches tests and validates the knowledge attained on industry practices in Service Management. Candidates are introduced to the concepts, terminology within the Lifecycle. To meet the learning outcomes and examination of difficulty, candidates must be able to understand and illustrate Service Management as a practice and have a fine understanding of the roles of the processes within the Lifecycle.

ITIL includes five core topics: service strategy, service design, service transition, service operation, and continual service enhancement. Attendees will also be able to apply the practices in support of the Service Management lifecycle with particular emphasis on release, control and validation roles and responsibilities. ITIL training tells you what you need to do in substantial detail, as well as how to do it.

The following people and others can take the ITIL training program:

  • IT professionals who wish for a foundational understanding of the service lifecycle and processes and are interested in IT service management
  • IT staff who are keenly involved in providing and supporting IT services or who have an interest in IT service management best practices
  • Individuals who are preparing for the ITIL Foundation certification exam

The knowledge academy can help you in selecting the most suitable courses for your current or future career. Simply match the job category listed on the left and see the recommended courses. If you are still unsure of what courses to attend for your chosen career path, contact the knowledge academy. It has consultants available to help you and your organisation with the correct course selections.

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