Overblog Follow this blog
Edit post Administration Create my blog

Published by KnowledgeAcadLT

Library (ITIL) for the last many years. It is so because ITIL provides numerous ready-to-use processes and techniques for delivering value to the customers in the form of services. Another thing that accounts for increasing adoption of the ITIL best practices is that the techniques and processes offered by ITIL are tried and tested in every industry as well as under a variety of conditions. In fact, ITIL provides a mature set of best practices that an organization can follow and get the quality of its deliverables improved followed by more returns on investment. Also, adopting the ITIL best practices is not a costly affair at all. As an investment, all an organization needs to do is to let its workforce undergo requisite training in ITIL.

To avail the facilities pertaining to the ITIL Training, it is recommended to contact The Knowledge Academy, UK. The Knowledge Academy is a multinational organization having a widespread training channel extending the expert-training to learners across the world. The revered institution has an updated training infrastructure and an experienced faculty in place to make certain that the candidates get accredited in ITIL. Importantly, the esteemed institution charges the lowest price in the industry for its training facilities.

The ITIL Foundation is an entry level program to get into the ITIL study. The said program enables an organization to create a comprehensive framework, which acts as a base on which the IT processes are composed within the same. It chiefly focuses on two sides – Service Delivery and Service Support, which include the processes such as incident management, configuration management, change management, availability management, capacity management, financial management, security management, etc.

The ITIL Training benefits an organization in a number of ways such as improved customer satisfaction with IT services, better communication and information flow between the IT staff and customers and reduced costs in developing and implementing processes and procedures. The ITIL Training also facilitates quick disposal of tasks, efficient utilization of time and other resources, minimizes the duplication of efforts and provides a better understanding of their roles and responsibilities to the IT executives coupled with a common and consistent language within the company.

History of ITIL:

The ITIL (Information Technology Infrastructure Library) is a set of guidance developed by the Office of Government Commerce (OGC), UK. The first version of ITIL or ITIL V1 came into being in the mid 1980s. It was documented in a set of 44 books. However, the number of books was reduced to 10 with the launch of the second version of ITIL or ITIL V2. ITIL V3 is the latest version of ITIL that came into being in the mid 2007, which was being documented in a set of five books. These books namely are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. There has been an increasing trend in the adoption of the ITIL V3 program since the said program emphasizes better alignment of IT with the business perspective of an organization.

Comment on this post